Airports Taxi UK

Reliable private airport transfers and chauffeur-style travel across the UK.

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Choose a one-way or return journey, then enter your addresses and travel time.

Journey Type

Book a return journey and receive a 5% discount.

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Cancellation & Refund Policy

Last updated: 3 September 2026

This policy explains how cancellations, amendments, and refunds are handled for bookings made with Airports Taxi UK Ltd (“we”, “us”, “our”).

1. Cancellations by You

  • More than 24 hours before pickup: Full refund, no charge.
  • Between 4 and 24 hours before pickup: 50% of the fare may be retained to cover driver allocation costs.
  • Less than 4 hours before pickup, or no-show: The full fare is non-refundable, as a vehicle and driver will already have been allocated to your journey.

To cancel a booking, contact us as soon as possible by email at info@airportstaxiuk.co.uk, by phone, or by WhatsApp at +44 7575 470883, quoting your booking reference.

2. Return Journey Discount

Bookings that include a return journey booked at the same time qualify for a 5% discount off the combined fare. If either leg of a return booking is cancelled, the discount will be recalculated based on the cancellation terms above, and any applicable refund adjusted accordingly.

3. Flight Delays and Airport Pickups

Where you have provided a flight number, we monitor your flight and adjust your pickup time automatically at no extra charge in the event of a delay. Free waiting time applies as stated on the relevant airport transfer page. If a flight is cancelled or diverted, please contact us as soon as possible to rearrange or cancel your booking — standard cancellation terms will apply based on how much notice is given once the change is known.

4. Cancellations or Changes by Us

In the rare event that we need to cancel or substantially change your booking (for example, due to vehicle unavailability), we will notify you as soon as possible and offer either an alternative vehicle/time at no extra cost, or a full refund.

5. Refund Processing

Approved refunds will be processed back to your original payment method within 5–10 business days. If you have not received a refund within this time, please contact your card issuer or payment provider before contacting us, as processing times can vary.

6. Disputes

If you believe a charge was made in error, please contact us directly at info@airportstaxiuk.co.uk before raising a dispute with your bank or card provider, so we can resolve the issue directly and quickly.

7. Contact Us

Airports Taxi UK Ltd
124 City Road, London, United Kingdom, EC1V 2NX
Company No. 17416613
Email: info@airportstaxiuk.co.uk
Phone: +44 7575 470883