Terms & Conditions
Last updated: 3 September 2026
These Terms & Conditions (“Terms”) govern the use of transport services provided by Airports Taxi UK Ltd (company number 17416613), registered office at 124 City Road, London, United Kingdom, EC1V 2NX (“we”, “us”, “our”). By booking a journey with us, you (“customer”, “you”) agree to be bound by these Terms.
1. Bookings
1.1 Bookings can be made via our website, by phone, or by WhatsApp/email. A booking is confirmed once you receive a confirmation message or email from us containing your booking reference.
1.2 You are responsible for providing accurate pickup and drop-off details, flight numbers (where applicable), passenger numbers, and luggage requirements at the time of booking. Inaccurate information may result in delays or additional charges.
1.3 Prices quoted at the time of booking are fixed unless the journey details you provided were inaccurate (e.g. additional stops, extra passengers, extra luggage, or a different pickup/drop-off location), in which case an adjusted fare may apply and will be communicated to you before the journey continues.
2. Pricing and Payment
2.1 All fares are quoted in pounds sterling (GBP) and are inclusive of standard airport pickup unless otherwise stated. Any applicable airport parking, congestion charge, toll, or ULEZ fees not included in the quoted fare will be clearly disclosed before or at the time of booking.
2.2 Payment is accepted by the methods shown at checkout. Full payment (or an agreed deposit) is required to confirm certain bookings; the remainder, if any, is payable to the driver or processed automatically as stated at booking.
2.3 We do not apply surge pricing. The fare confirmed at booking is the fare you pay, subject to clause 1.3.
3. Cancellations, Amendments and No-Shows
3.1 Cancellation and refund terms are set out in our separate Cancellation & Refund Policy, which forms part of these Terms.
3.2 You may amend a booking (time, date, or pickup/drop-off address) by contacting us as soon as possible. Amendments are subject to availability and may affect the fare.
3.3 For airport pickups, we monitor live flight tracking where a flight number has been provided, and adjust the pickup time automatically in the event of delays, subject to our published free waiting time policy stated on the relevant service page. If no flight number is provided, or you fail to make yourself known to the driver within the waiting time, this may be treated as a no-show.
4. Vehicles and Drivers
4.1 All vehicles are operated by licensed, insured private hire drivers/operators in accordance with UK private hire vehicle (PHV) licensing regulations.
4.2 We reserve the right to substitute a comparable or higher category vehicle where the originally allocated vehicle is unavailable, at no extra cost to you.
4.3 Child seats, wheelchair-accessible vehicles, and other special requirements must be requested at the time of booking and are subject to availability.
5. Luggage and Passengers
5.1 Please book the correct vehicle category for your passenger and luggage numbers. We reserve the right to refuse carriage, or to require an additional/larger vehicle at extra cost, where actual passenger or luggage numbers exceed those declared at booking.
5.2 You are responsible for your personal belongings. We do not accept liability for items left in the vehicle, though we will make reasonable efforts to return any items found.
6. Conduct
6.1 We reserve the right to refuse or terminate a journey where a passenger’s conduct is abusive, threatening, or puts the safety of the driver or other passengers at risk, or where a passenger is deemed unfit to travel (e.g. due to intoxication) in the reasonable opinion of the driver.
6.2 Smoking is not permitted in any vehicle. Damage caused to a vehicle by a passenger may be charged to the passenger at reasonable repair/cleaning cost.
7. Liability
7.1 We will use reasonable care and skill in providing the service. We are not liable for delays or failures caused by circumstances outside our reasonable control, including but not limited to traffic, weather, road closures, airport/security delays, or mechanical failure.
7.2 In the event of a missed flight or connection due to a delay caused by us, our liability is limited to a refund of the fare paid for the affected journey, save where liability cannot be excluded by law.
7.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under English law.
8. Complaints
8.1 If you are unhappy with any aspect of your journey, please contact us at info@airportstaxiuk.co.uk or +44 7575 470883 within 14 days of the journey, and we will investigate and respond within a reasonable timeframe.
9. Governing Law
9.1 These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
Airports Taxi UK Ltd
124 City Road, London, United Kingdom, EC1V 2NX
Company No. 17416613
Email: info@airportstaxiuk.co.uk
Phone: +44 7575 470883