After a long flight, the last thing anyone wants is to search a crowded arrivals hall for a taxi rank, or wonder whether the driver holding a sign nearby is actually theirs. A meet and greet service solves that: your driver is waiting inside the terminal, holding a board with your name, ready to help with luggage the moment you land.
This page explains how our Heathrow meet and greet service works, and what it adds over a standard taxi pickup.
What meet and greet actually means
Rather than a driver waiting outside in a car, or you trying to find a car in a busy pickup zone, your driver waits inside the arrivals hall of your specific terminal, holding a name board. They’ll help with luggage and walk you to the car, which is parked or waiting close by.
How it works with your flight
- You give us your flight number when booking.
- We track your flight in real time, so if it’s early or delayed, your driver adjusts automatically.
- Your driver is in the arrivals hall, at the right terminal, holding your name board.
- After baggage claim and customs, you simply look for your name and you’re on your way.
This matters most after long-haul flights, red-eye arrivals, or when travelling with family, elderly relatives, or anyone who’d rather not navigate an unfamiliar terminal alone.
Which terminal will my driver be in?
Heathrow has four working terminals – 2, 3, 4 and 5 – and each has its own arrivals hall. We match your driver to your specific terminal based on your flight number, so there’s no confusion about where to look.
Meet and greet vs. standard pickup
A standard taxi pickup usually means arranging a spot to be collected from outside, at an agreed time. Meet and greet goes a step further – your driver is inside, waiting, with eyes on the arrivals board, so there’s no coordinating a meeting point after a long journey. For business travellers, families, or anyone unfamiliar with Heathrow, it removes one more thing to think about.
Who this suits best
- First-time visitors unfamiliar with Heathrow’s terminals
- Families travelling with children or a lot of luggage
- Business travellers who want to get straight to work in the car
- Elderly passengers or anyone travelling alone who’d prefer assistance
- Late-night or early-morning arrivals, when a terminal can feel quiet and disorientating
What to have ready when booking
- Your flight number and arrival terminal
- Your name, as it should appear on the board
- Destination address
- Passenger numbers and luggage details
Frequently asked questions
Does meet and greet cost extra?
It’s included as standard with our Heathrow airport transfers – let us know you’d like it when you request your quote.
What if I can’t find my driver?
You’ll have a direct contact number for your driver or our office, so you can call if you don’t spot the name board straight away.
Does this work for connecting flights or delays?
Yes – because we track your flight, meet and greet adjusts automatically if your arrival time changes.
Can I get meet and greet for a return journey too?
Meet and greet applies to airport arrivals. For your departure from Heathrow, your driver will collect you from home, your hotel, or office at an agreed time instead.
Related pages
See our full Heathrow to Central London taxi guide, our Heathrow taxi prices guide, or the full vehicle fleet to choose the right car for your journey.
Book your meet and greet transfer
Get an instant quote online, or call us to arrange your Heathrow meet and greet pickup.